Before Placing Order
1.Can I wear it on my wrist?
Yes — but it ships as a pocket watch, so it does not come with a wrist strap in the box. To wear it on your wrist, you need a wrist case adapter. It clicks around the 40mm octagonal Bioceramic case head and attaches to any standard watch strap. Our Love Aura Straps and Cases collections include everything you need to convert your pocket watch into a wristworn timepiece in under 30 seconds.
2.Do your accessories fit all 8 colorways?
Yes. Every strap, case, bracelet, and bundle in our collections is designed to fit the standard 40mm octagonal Bioceramic case, which is identical across all 8 colorways — white, pink, green, orange, yellow, red, light blue, and navy. The case geometry, pop mechanism, and overall dimensions are the same regardless of which colorway you own, so our straps and bracelets will fit your watch perfectly. Please note that our wrist case adapters and conversion cases are model-specific due to different crown positions.
3.Will your accessories damage the Bioceramic finish or sapphire crystal?
No. Every product in our collection is designed with these materials in mind. Our wrist case adapters use a soft-contact inner lining that grips the case without marking the Bioceramic finish, and all our pouches and cases feature microfibre-lined interiors that won't scratch the sapphire crystal front or exhibition caseback. We specifically avoid metal contact points anywhere the accessory touches the watch directly.
4.Do Lépine and Savonnette models affect accessory compatibility?
The Lépine has the crown at 12 o'clock and displays hours and minutes only. The Savonnette has the crown at 3 o'clock and adds a small seconds counter at 6. Both share the same 40mm octagonal case diameter and 8.4mm thickness.
Please note: our straps and bracelets fit both styles, but our wrist case adapters and conversion cases are model-specific due to the different crown positions. Please check your watch layout before ordering.
5.Do you ship your accessories internationally?
Yes — we ship to all major markets worldwide, including the United States, United Kingdom, Europe, Australia, Hong Kong, Singapore, Japan, and the UAE. International orders are fully tracked from dispatch to delivery, and all customs documentation is handled on our end. We also provide Shipping Protection, which covers loss, damage, theft, and misdelivery during transit. You may be eligible for a USD $10 compensation if your order is delayed beyond our stated delivery window. Delivery times and shipping costs vary by destination and are calculated at checkout before you confirm your order.
6.How long does shipping take for your accessories?
I. Free Shipping Policy
Enjoy free shipping and shop with ease! You can enjoy free shipping when your order meets the following conditions:
- Free shipping is available for qualifying orders in selected regions.
- For other regions, there is currently no separate free-shipping threshold. The specific situation will be shown on the checkout page.
II. Order Processing Progress
After you place an order, we will start the production process as soon as possible. Since each product requires time for construction and curing after production, please allow for a certain shipping cycle:
- Under normal circumstances, most orders will be shipped within 1–3 business days.
- During peak shopping seasons (such as holidays and major promotional events), order shipping time may be extended to 5 business days.
- If you order multiple products, they may be handled by different designers and shipped in separate batches, so you may receive multiple packages at different times.
III. Shipping Time for Different Regions
After the products are shipped, the estimated delivery time varies depending on the destination. Here is a detailed table:
IV. Notes
- The shipping time is calculated from the actual shipping date of the products. Actual delivery times may vary due to holidays, customs clearance, force majeure, and other factors.
- Please make sure to fill in an accurate shipping address and contact information to avoid package delays or returns due to incorrect information.
- If you have any questions about the order processing progress or shipping time, or encounter any problems during the shipping process, please contact our customer service team at any time for assistance.
When Placing Your Order
1.How do I place an order?
Choose the items you like and add them to your cart → Apply any coupon and check out → Fill in your shipping address and email → Complete payment, and you will receive a confirmation email shortly. (If you don't see it in your inbox, please check your SPAM folder.)
2.When will my order be shipped?
Normally, orders are shipped within 2–3 business days. However, during peak seasons, it may take up to 5–7 business days. We will keep you informed if any delays occur.
3.When will I receive my order?
We ship orders via fast dedicated air shipping lines to the USA, Canada, and most EU countries. Estimated delivery time is about 7–18 business days (depending on the product you purchase and the shipping method you choose). ~Click to see delivery times for different countries~
4.Do Lépine and Savonnette models affect accessory compatibility?
The Lépine has the crown at 12 o'clock and displays hours and minutes only. The Savonnette has the crown at 3 o'clock and adds a small seconds counter at 6. Both share the same 40mm octagonal case diameter and 8.4mm thickness.
Please note: our straps and bracelets fit both styles, but our wrist case adapters and conversion cases are model-specific due to the different crown positions. Please check your watch layout before ordering.
5.Will I have to pay customs duty?
Customs duties and taxes are determined by your local customs authority. We cannot guarantee that your order will be exempt from duties or taxes. If you want to minimize the risk of extra fees, please select the shipping option that includes taxes (Incl. TAX) at checkout.
We have shipped thousands of orders worldwide, and most arrive without issue. However, any customs fees charged by your local authority are the responsibility of the recipient.
6.How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. (If you can't find it, please check your SPAM folder.) If you need help tracking your order, please contact our customer service team.
After Your Order Is Shipped
1.How do I cancel my order or change my address after placing it?
If you need to cancel your order or change your shipping address before it is shipped, please contact our customer service team and they will be happy to help.
2.What should I do if my parcel gets lost in transit?
International shipping is not 100% controllable. A very small number of parcels may get lost in transit. If your parcel is lost, we will offer you the following solutions:
- Reship your order right away.
- Issue a full refund right away.
3.What should I do if I receive the wrong item?
First, please check the tracking number on the parcel and compare it with the tracking number on our website to see whether they are the same. If they are the same, please take photos of the tracking label and the products you received. We will get back to you with a solution within 24 hours.
4.How do I install and use your accessories?
Users can view the product instructions and precautions, and follow them to use the product correctly. If you encounter any issues during use, please contact our customer service team for help.
Other Questions
1 .How to Properly Care for Your Watch Accessories?
Do's and Don'ts
Do's:
- Use a cotton cloth or soft tissue to remove dirt and sweat after wearing.
- Store your strap in a display box or a flannel dust-proof bag when not in use.
- If metal parts become oxidized or turn black, wipe them with a cotton cloth dipped in silver cleaning water, or gently scrub with a soft-bristled brush and a little toothpaste. Dry with a cotton cloth afterwards.
Don'ts:
- Don't wear your watch or strap during a bath or while sleeping.
- Don't wear it while swimming, especially in the sea, due to the high salt content.
- Don't let it come into direct contact with sulfur or other chemicals, as this can cause discoloration.
- Don't store multiple metal straps or accessories together, to avoid collision, deformation, or abrasion. Keep them away from other hard objects.
2.How can I contact customer service?
You can reach us via WhatsApp, WeChat, live chat, or email. We aim to respond within 24 hours on business days. If you don't receive a reply, please check your spam folder or send us a follow-up message — sometimes messages can be missed during peak periods.
3.Why can't I find the Visa / Mastercard payment option?
We are not always able to offer credit card payments, as availability depends on your region and our current payment providers. You can check whether this payment method is available at checkout. If you don't see it, please use one of the other payment options shown, or contact our customer service team for help.